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	<title>Comments on: Still listening</title>
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	<link>http://blog.helpfultechnology.com/2008/07/still-listening/</link>
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	<pubDate>Wed, 07 Jan 2009 13:13:11 +0000</pubDate>
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		<title>By: Bookmarks about Helpful</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-423</link>
		<dc:creator>Bookmarks about Helpful</dc:creator>
		<pubDate>Thu, 04 Dec 2008 13:15:31 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-423</guid>
		<description>[...] - bookmarked by 2 members originally found by sanjoaq on 2008-10-25  Still listening  http://blog.helpfultechnology.com/2008/07/still-listening/ - bookmarked by 5 members originally [...]</description>
		<content:encoded><![CDATA[<p>[...] - bookmarked by 2 members originally found by sanjoaq on 2008-10-25  Still listening  <a href="http://blog.helpfultechnology.com/2008/07/still-listening/" rel="nofollow">http://blog.helpfultechnology.com/2008/07/still-listening/</a> - bookmarked by 5 members originally [...]</p>
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		<title>By: Mapping Obama&#8217;s Speech in Berlin : Open to persuasion&#8230;</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-29</link>
		<dc:creator>Mapping Obama&#8217;s Speech in Berlin : Open to persuasion&#8230;</dc:creator>
		<pubDate>Sun, 27 Jul 2008 23:04:26 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-29</guid>
		<description>[...] is shown at the paragraph level in this example; however, CommentPress—which is being applied imaginatively to several public consultations in the UK—allows the user to define a deeper level of [...]</description>
		<content:encoded><![CDATA[<p>[...] is shown at the paragraph level in this example; however, CommentPress—which is being applied imaginatively to several public consultations in the UK—allows the user to define a deeper level of [...]</p>
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		<title>By: Political Britain &#187; DIUS living up to its name</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-25</link>
		<dc:creator>Political Britain &#187; DIUS living up to its name</dc:creator>
		<pubDate>Tue, 22 Jul 2008 21:27:02 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-25</guid>
		<description>[...] Universities and Skills allowing itself some room to innovate. As DIUS social media manager Steph Gray explains, they&#8217;ve just published an interactive version of their white paper on innovation (published [...]</description>
		<content:encoded><![CDATA[<p>[...] Universities and Skills allowing itself some room to innovate. As DIUS social media manager Steph Gray explains, they&#8217;ve just published an interactive version of their white paper on innovation (published [...]</p>
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		<title>By: Steph</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-24</link>
		<dc:creator>Steph</dc:creator>
		<pubDate>Tue, 22 Jul 2008 21:15:35 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-24</guid>
		<description>@Brett - update: the comment-by-user page bug you mentioned has now been fixed. Thanks again for raising it.</description>
		<content:encoded><![CDATA[<p>@Brett - update: the comment-by-user page bug you mentioned has now been fixed. Thanks again for raising it.</p>
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		<title>By: Steph</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-23</link>
		<dc:creator>Steph</dc:creator>
		<pubDate>Tue, 22 Jul 2008 18:55:04 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-23</guid>
		<description>@Brett

You're right - to be honest, I think with the holiday season coming up we'll struggle to get really active dialogue going, but I'll see what we can do to keep the momentum going with email and meeting updates to the policy team involved and a second email mailshot to contributors. We'll certainly make sure there's a final push before the site formally closes in early September.

Thanks for the bug report - there are gremlins to iron out in Commentpress as @MJ has noted above. I'm trying to get them sorted out as the basic software feels like something we and others could use more and more and I'm keen to share it across government if I can.</description>
		<content:encoded><![CDATA[<p>@Brett</p>
<p>You&#8217;re right - to be honest, I think with the holiday season coming up we&#8217;ll struggle to get really active dialogue going, but I&#8217;ll see what we can do to keep the momentum going with email and meeting updates to the policy team involved and a second email mailshot to contributors. We&#8217;ll certainly make sure there&#8217;s a final push before the site formally closes in early September.</p>
<p>Thanks for the bug report - there are gremlins to iron out in Commentpress as @MJ has noted above. I&#8217;m trying to get them sorted out as the basic software feels like something we and others could use more and more and I&#8217;m keen to share it across government if I can.</p>
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		<title>By: Brett Robertson</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-22</link>
		<dc:creator>Brett Robertson</dc:creator>
		<pubDate>Tue, 22 Jul 2008 16:24:34 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-22</guid>
		<description>Update of my experience - 

While the DIUS commitment to responding to comments started off reasonably well, they seem to have hit a quiet patch. Your comment about the difficulties was quite right Steph - "Don’t underestimate the scale of the cultural challenge here: we’re asking seasoned, busy public servants with a familiar way of working to take extra time and effort to make engagement a continuous process". 

The word "continuous" is the key - like many social media tools, this one faces a point where the interest of the key participants dies off. One way to keep people returning to the site is to give them an option, when they submit a comment, of subscribing to a daily or weekly email summary of new comments. Otherwise it's too easy to forget about.

A minor technical issue - the "by commenter" page has a small bug when clicking on the DIUS people. Anybody with brackets in their name, e.g. "David Rawlings (DIUS)" comes up as having no comments because the brackets get lost somewhere.</description>
		<content:encoded><![CDATA[<p>Update of my experience - </p>
<p>While the DIUS commitment to responding to comments started off reasonably well, they seem to have hit a quiet patch. Your comment about the difficulties was quite right Steph - &#8220;Don’t underestimate the scale of the cultural challenge here: we’re asking seasoned, busy public servants with a familiar way of working to take extra time and effort to make engagement a continuous process&#8221;. </p>
<p>The word &#8220;continuous&#8221; is the key - like many social media tools, this one faces a point where the interest of the key participants dies off. One way to keep people returning to the site is to give them an option, when they submit a comment, of subscribing to a daily or weekly email summary of new comments. Otherwise it&#8217;s too easy to forget about.</p>
<p>A minor technical issue - the &#8220;by commenter&#8221; page has a small bug when clicking on the DIUS people. Anybody with brackets in their name, e.g. &#8220;David Rawlings (DIUS)&#8221; comes up as having no comments because the brackets get lost somewhere.</p>
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		<title>By: Innovation Nation - any comments? &#171; Everything is changing</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-18</link>
		<dc:creator>Innovation Nation - any comments? &#171; Everything is changing</dc:creator>
		<pubDate>Tue, 15 Jul 2008 13:49:24 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-18</guid>
		<description>[...] Social Media Manager at DIUS, Steph Gray, comments on the release: &#8220;we hope the bigger story will be the breaking down of the classic consult/deliver dichotomy [...]</description>
		<content:encoded><![CDATA[<p>[...] Social Media Manager at DIUS, Steph Gray, comments on the release: &#8220;we hope the bigger story will be the breaking down of the classic consult/deliver dichotomy [...]</p>
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		<title>By: MJ Ray</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-17</link>
		<dc:creator>MJ Ray</dc:creator>
		<pubDate>Mon, 14 Jul 2008 09:23:59 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-17</guid>
		<description>@Steph - I've not looked at CommentPress to see if it can be rescued and I'm not going to have time for a few weeks even if someone hires our cooperative to do it, but some of these "AJAX" applications have badly flawed anti-web designs that need to go back to the drawing board, which I know would be awkward because you didn't design it.

Random aside: I just had haveyoursay.communities.gov.uk reject my .coop email address as "invalid".  Stuck in the 1990s?  At least you're ahead of them.</description>
		<content:encoded><![CDATA[<p>@Steph - I&#8217;ve not looked at CommentPress to see if it can be rescued and I&#8217;m not going to have time for a few weeks even if someone hires our cooperative to do it, but some of these &#8220;AJAX&#8221; applications have badly flawed anti-web designs that need to go back to the drawing board, which I know would be awkward because you didn&#8217;t design it.</p>
<p>Random aside: I just had haveyoursay.communities.gov.uk reject my .coop email address as &#8220;invalid&#8221;.  Stuck in the 1990s?  At least you&#8217;re ahead of them.</p>
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		<title>By: Steph</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-16</link>
		<dc:creator>Steph</dc:creator>
		<pubDate>Fri, 11 Jul 2008 20:49:30 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-16</guid>
		<description>@MJ - Not quite sure how we missed the JS thing - thanks for reporting. Doesn't look like Commentpress can do a whole lot without the JS libraries, but we can perhaps make a few tweaks to make it degrade a little more gracefully - maybe around the listing of comments by section. Any suggestions/tips gratefully received.

Thanks for stopping by!</description>
		<content:encoded><![CDATA[<p>@MJ - Not quite sure how we missed the JS thing - thanks for reporting. Doesn&#8217;t look like Commentpress can do a whole lot without the JS libraries, but we can perhaps make a few tweaks to make it degrade a little more gracefully - maybe around the listing of comments by section. Any suggestions/tips gratefully received.</p>
<p>Thanks for stopping by!</p>
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		<title>By: Brett Robertson</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-15</link>
		<dc:creator>Brett Robertson</dc:creator>
		<pubDate>Fri, 11 Jul 2008 10:57:18 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-15</guid>
		<description>I love it!

It's an innovative way of collecting innovative ideas about innovation. Innovation is in the process, content and subject. The implementation is simple but very powerful. Awesome.

One of the interesting things for me is that having read the full pdf report, this was an entirely different experience. Reading the full report was a struggle - scanning through dry platitudes to try to sift out the information. Reading this live document, knowing I had the opportunity to comment directly, I paid much more attention. And I was always interested to see what other people had said, even if I didn't agree.

Sadly I won't have time to go through it properly until monday. I can't believe I'm actually looking forward to reading a government document!</description>
		<content:encoded><![CDATA[<p>I love it!</p>
<p>It&#8217;s an innovative way of collecting innovative ideas about innovation. Innovation is in the process, content and subject. The implementation is simple but very powerful. Awesome.</p>
<p>One of the interesting things for me is that having read the full pdf report, this was an entirely different experience. Reading the full report was a struggle - scanning through dry platitudes to try to sift out the information. Reading this live document, knowing I had the opportunity to comment directly, I paid much more attention. And I was always interested to see what other people had said, even if I didn&#8217;t agree.</p>
<p>Sadly I won&#8217;t have time to go through it properly until monday. I can&#8217;t believe I&#8217;m actually looking forward to reading a government document!</p>
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