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	<title>Comments on: Still listening</title>
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		<title>By: Climbing the mountain at Helpful Technology</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-6342</link>
		<dc:creator>Climbing the mountain at Helpful Technology</dc:creator>
		<pubDate>Fri, 10 Jul 2009 00:09:34 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-6342</guid>
		<description>[...] the time, I wrote: Policymaking should be an ongoing conversation between government and stakeholders, not a process [...]</description>
		<content:encoded><![CDATA[<p>[...] the time, I wrote: Policymaking should be an ongoing conversation between government and stakeholders, not a process [...]</p>
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		<title>By: Bookmarks about Helpful</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-423</link>
		<dc:creator>Bookmarks about Helpful</dc:creator>
		<pubDate>Thu, 04 Dec 2008 13:15:31 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-423</guid>
		<description>[...] - bookmarked by 2 members originally found by sanjoaq on 2008-10-25  Still listening  http://blog.helpfultechnology.com/2008/07/still-listening/ - bookmarked by 5 members originally [...]</description>
		<content:encoded><![CDATA[<p>[...] &#8211; bookmarked by 2 members originally found by sanjoaq on 2008-10-25  Still listening  <a href="http://blog.helpfultechnology.com/2008/07/still-listening/" rel="nofollow">http://blog.helpfultechnology.com/2008/07/still-listening/</a> &#8211; bookmarked by 5 members originally [...]</p>
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		<title>By: Mapping Obama&#8217;s Speech in Berlin : Open to persuasion&#8230;</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-29</link>
		<dc:creator>Mapping Obama&#8217;s Speech in Berlin : Open to persuasion&#8230;</dc:creator>
		<pubDate>Sun, 27 Jul 2008 23:04:26 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-29</guid>
		<description>[...] is shown at the paragraph level in this example; however, CommentPress—which is being applied imaginatively to several public consultations in the UK—allows the user to define a deeper level of [...]</description>
		<content:encoded><![CDATA[<p>[...] is shown at the paragraph level in this example; however, CommentPress—which is being applied imaginatively to several public consultations in the UK—allows the user to define a deeper level of [...]</p>
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		<title>By: Political Britain &#187; DIUS living up to its name</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-25</link>
		<dc:creator>Political Britain &#187; DIUS living up to its name</dc:creator>
		<pubDate>Tue, 22 Jul 2008 21:27:02 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-25</guid>
		<description>[...] Universities and Skills allowing itself some room to innovate. As DIUS social media manager Steph Gray explains, they&#8217;ve just published an interactive version of their white paper on innovation (published [...]</description>
		<content:encoded><![CDATA[<p>[...] Universities and Skills allowing itself some room to innovate. As DIUS social media manager Steph Gray explains, they&#8217;ve just published an interactive version of their white paper on innovation (published [...]</p>
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		<title>By: Steph</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-24</link>
		<dc:creator>Steph</dc:creator>
		<pubDate>Tue, 22 Jul 2008 21:15:35 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-24</guid>
		<description>@Brett - update: the comment-by-user page bug you mentioned has now been fixed. Thanks again for raising it.</description>
		<content:encoded><![CDATA[<p>@Brett &#8211; update: the comment-by-user page bug you mentioned has now been fixed. Thanks again for raising it.</p>
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		<title>By: Steph</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-23</link>
		<dc:creator>Steph</dc:creator>
		<pubDate>Tue, 22 Jul 2008 18:55:04 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-23</guid>
		<description>@Brett

You&#039;re right - to be honest, I think with the holiday season coming up we&#039;ll struggle to get really active dialogue going, but I&#039;ll see what we can do to keep the momentum going with email and meeting updates to the policy team involved and a second email mailshot to contributors. We&#039;ll certainly make sure there&#039;s a final push before the site formally closes in early September.

Thanks for the bug report - there are gremlins to iron out in Commentpress as @MJ has noted above. I&#039;m trying to get them sorted out as the basic software feels like something we and others could use more and more and I&#039;m keen to share it across government if I can.</description>
		<content:encoded><![CDATA[<p>@Brett</p>
<p>You&#8217;re right &#8211; to be honest, I think with the holiday season coming up we&#8217;ll struggle to get really active dialogue going, but I&#8217;ll see what we can do to keep the momentum going with email and meeting updates to the policy team involved and a second email mailshot to contributors. We&#8217;ll certainly make sure there&#8217;s a final push before the site formally closes in early September.</p>
<p>Thanks for the bug report &#8211; there are gremlins to iron out in Commentpress as @MJ has noted above. I&#8217;m trying to get them sorted out as the basic software feels like something we and others could use more and more and I&#8217;m keen to share it across government if I can.</p>
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		<title>By: Brett Robertson</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-22</link>
		<dc:creator>Brett Robertson</dc:creator>
		<pubDate>Tue, 22 Jul 2008 16:24:34 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-22</guid>
		<description>Update of my experience - 

While the DIUS commitment to responding to comments started off reasonably well, they seem to have hit a quiet patch. Your comment about the difficulties was quite right Steph - &quot;Don’t underestimate the scale of the cultural challenge here: we’re asking seasoned, busy public servants with a familiar way of working to take extra time and effort to make engagement a continuous process&quot;. 

The word &quot;continuous&quot; is the key - like many social media tools, this one faces a point where the interest of the key participants dies off. One way to keep people returning to the site is to give them an option, when they submit a comment, of subscribing to a daily or weekly email summary of new comments. Otherwise it&#039;s too easy to forget about.

A minor technical issue - the &quot;by commenter&quot; page has a small bug when clicking on the DIUS people. Anybody with brackets in their name, e.g. &quot;David Rawlings (DIUS)&quot; comes up as having no comments because the brackets get lost somewhere.</description>
		<content:encoded><![CDATA[<p>Update of my experience &#8211; </p>
<p>While the DIUS commitment to responding to comments started off reasonably well, they seem to have hit a quiet patch. Your comment about the difficulties was quite right Steph &#8211; &#8220;Don’t underestimate the scale of the cultural challenge here: we’re asking seasoned, busy public servants with a familiar way of working to take extra time and effort to make engagement a continuous process&#8221;. </p>
<p>The word &#8220;continuous&#8221; is the key &#8211; like many social media tools, this one faces a point where the interest of the key participants dies off. One way to keep people returning to the site is to give them an option, when they submit a comment, of subscribing to a daily or weekly email summary of new comments. Otherwise it&#8217;s too easy to forget about.</p>
<p>A minor technical issue &#8211; the &#8220;by commenter&#8221; page has a small bug when clicking on the DIUS people. Anybody with brackets in their name, e.g. &#8220;David Rawlings (DIUS)&#8221; comes up as having no comments because the brackets get lost somewhere.</p>
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		<title>By: Innovation Nation - any comments? &#171; Everything is changing</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-18</link>
		<dc:creator>Innovation Nation - any comments? &#171; Everything is changing</dc:creator>
		<pubDate>Tue, 15 Jul 2008 13:49:24 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-18</guid>
		<description>[...] Social Media Manager at DIUS, Steph Gray, comments on the release: &#8220;we hope the bigger story will be the breaking down of the classic consult/deliver dichotomy [...]</description>
		<content:encoded><![CDATA[<p>[...] Social Media Manager at DIUS, Steph Gray, comments on the release: &#8220;we hope the bigger story will be the breaking down of the classic consult/deliver dichotomy [...]</p>
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		<title>By: MJ Ray</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-17</link>
		<dc:creator>MJ Ray</dc:creator>
		<pubDate>Mon, 14 Jul 2008 09:23:59 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-17</guid>
		<description>@Steph - I&#039;ve not looked at CommentPress to see if it can be rescued and I&#039;m not going to have time for a few weeks even if someone hires our cooperative to do it, but some of these &quot;AJAX&quot; applications have badly flawed anti-web designs that need to go back to the drawing board, which I know would be awkward because you didn&#039;t design it.

Random aside: I just had haveyoursay.communities.gov.uk reject my .coop email address as &quot;invalid&quot;.  Stuck in the 1990s?  At least you&#039;re ahead of them.</description>
		<content:encoded><![CDATA[<p>@Steph &#8211; I&#8217;ve not looked at CommentPress to see if it can be rescued and I&#8217;m not going to have time for a few weeks even if someone hires our cooperative to do it, but some of these &#8220;AJAX&#8221; applications have badly flawed anti-web designs that need to go back to the drawing board, which I know would be awkward because you didn&#8217;t design it.</p>
<p>Random aside: I just had haveyoursay.communities.gov.uk reject my .coop email address as &#8220;invalid&#8221;.  Stuck in the 1990s?  At least you&#8217;re ahead of them.</p>
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		<title>By: Steph</title>
		<link>http://blog.helpfultechnology.com/2008/07/still-listening/comment-page-1/#comment-16</link>
		<dc:creator>Steph</dc:creator>
		<pubDate>Fri, 11 Jul 2008 20:49:30 +0000</pubDate>
		<guid isPermaLink="false">http://blog.helpfultechnology.com/?p=13#comment-16</guid>
		<description>@MJ - Not quite sure how we missed the JS thing - thanks for reporting. Doesn&#039;t look like Commentpress can do a whole lot without the JS libraries, but we can perhaps make a few tweaks to make it degrade a little more gracefully - maybe around the listing of comments by section. Any suggestions/tips gratefully received.

Thanks for stopping by!</description>
		<content:encoded><![CDATA[<p>@MJ &#8211; Not quite sure how we missed the JS thing &#8211; thanks for reporting. Doesn&#8217;t look like Commentpress can do a whole lot without the JS libraries, but we can perhaps make a few tweaks to make it degrade a little more gracefully &#8211; maybe around the listing of comments by section. Any suggestions/tips gratefully received.</p>
<p>Thanks for stopping by!</p>
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